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Connected Retail Solutions

Today customers shop online, in stores, at kiosks, over the phone and on mobile devices and expect prompt, consistent and seamless service across all channels.

This has led to challenges in integrating stores, online and mobile with back end systems to provide the best shopping experience to customers. Retailers have to overcome these challenges while ensuring prompt order fulfilment.

We at Calsoft Labs, provide integrated retail solutions leveraging our “Connected Retail” framework, thus extending the retail experience beyond boundaries.

Our complete solutions portfolio for modern day retailers is depicted in the diagram below:

Connected Retail Solutions

So how can retailers create a seamless shopping experience?

The answer lies in using Analytics & Business Intelligence systems integrated with back end applications and online / mobile systems. Such a seamless integration helps in better understanding of shopper behavior, providing a consistent customer conversation across multiple channels and consolidating disparate data sources.

At Calsoft Labs, we help retailers in leveraging the latest in Analytics, Mobile Commerce, Social Media, Business Intelligence and Order Management Systems that will provide a 360 degree view of their customers, and outline out how best to serve them across the entire purchase process.

Calsoft Labs enables retailers to be in the forefront by providing a comprehensive service portfolio comprising of Data Management, Business Intelligence, Analytics and Integration.

Our offerings include:

Retail Solutions
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Business Benefits

Calsoft Labs’ services help organizations transform operational data into intelligent insights to:

  • Facilitate faster decision making at the strategic and operational levels
  • Identify new revenue-generating opportunities, markets, segments etc.
  • Provide single source of truth for the entire organization
  • Optimizes the return on investments in IT and Business
  • Reduce complexity in enterprise level integration of heterogeneous environments, applications and systems
  • Introduce newer capabilities like real-time personalization to reach out and serve customers
  • Aggregate information across structured/unstructured data sources to better understand customer behavior